Refund policy

Refund & Returns Policy

Last updated: 21 September 2026

At Jon’s Tech Repair Centre, we want you to be happy with your purchase. This policy explains how returns, refunds and cancellations work when purchasing products or services from us.

Nothing in this policy affects your statutory rights as a consumer.

1. Online Purchases – 14-Day Cancellation Right

When you purchase a product from us online, you normally have the right to cancel your order within 14 days of receiving the item, without needing to give a reason.

Once you tell us that you wish to cancel, you normally have a further 14 days to return the item to us.

To request a return, please contact us using:

Email: jonstechrepaircentre@gmail.com
Telephone: 07778 295805

Please include your order number and details of the item you wish to return.

2. Condition of Returned Items

When returning an item, please take reasonable care of it while it is in your possession.

Where reasonably possible, please return the item with:

Original packaging
Original accessories
Chargers and cables supplied with the item
Manuals or documentation
Any other items included with the original purchase

You are entitled to inspect an item in the same way you reasonably could in a shop.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or functionality, we may be entitled to make an appropriate deduction from your refund where permitted by law.

3. Faulty, Damaged or Incorrect Items

If an item arrives:

Faulty
Damaged
Not as described
Incorrectly supplied
Or otherwise does not meet your statutory rights

please contact us as soon as possible.

We will deal with the issue in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Please contact us before returning a faulty or damaged item so that we can provide the correct return instructions.

4. Used, Refurbished and Graded Technology

Many products sold by Jon's Tech Repair Centre may be pre-owned, refurbished or graded.

The individual product listing will provide information about the condition of the item and any significant cosmetic marks or faults that we are aware of.

Unless specifically stated in the product listing, battery health and battery capacity on used devices may vary.

This does not affect your statutory rights where a product is faulty or does not meet the legal requirements applicable to the sale.

5. Repairs and Repair Services

Repair services are provided in accordance with the repair quotation or agreement provided to you.

If you ask us to begin a repair service during the 14-day cancellation period, your cancellation rights may be affected to the extent permitted by law.

Where a repair service has been fully completed with your express agreement and acknowledgement of the consequences, your cancellation rights may end where permitted by law.

Any repair warranty provided by Jon's Tech Repair Centre is in addition to your statutory rights and does not replace them.

6. Return Postage

For a change-of-mind cancellation, you will normally be responsible for the direct cost of returning the item unless:

We have agreed otherwise; or
Applicable law requires us to cover the cost.

If an item is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights, we will deal with reasonable return costs in accordance with applicable law.

7. Refunds

Where you exercise a statutory cancellation right, we will process your refund in accordance with applicable legal requirements.

For returned goods, refunds will normally be processed within 14 days of receiving the returned goods, subject to the applicable legal requirements.

Where required by law, we will also refund the standard delivery charge paid for the original order.

Refunds will normally be made using the original payment method.

8. Exchanges

We do not offer a general change-of-mind exchange service.

If you wish to change an item, you may return an eligible product in accordance with this policy and place a new order.

This does not affect your statutory rights to a repair, replacement, refund, price reduction or other remedy where applicable.

9. Trade-Ins and Part Exchange

Trade-in and part-exchange transactions are separate from online product returns.

Any agreed trade-in or part-exchange value may depend on the item's:

Condition
Functionality
Specification
Storage capacity
Accessories
Physical appearance

The final valuation may be adjusted following inspection if the condition or specification differs from that originally described.

10. Items Not Returned in the Same Condition

If a returned item has been damaged, altered or used beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund where permitted by law.

This does not affect your statutory rights.