Shipping policy

SHIPPING POLICY

Last updated: 16 September 2026

At Jon's Tech Repair Centre, we aim to make ordering from our online store as straightforward and reliable as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. ORDER PROCESSING

Orders are normally processed and prepared for dispatch once payment has been successfully received.

We aim to dispatch orders as quickly as possible, usually within 1–2 working days.

Orders placed at weekends or on UK bank holidays will normally be processed on the next working day.

During busy periods, promotional events or periods of unusually high demand, dispatch may take slightly longer. If there is likely to be a significant delay, we will make reasonable efforts to contact you.

2. DELIVERY WITHIN THE UK

We currently offer delivery within the United Kingdom.

Available delivery options and prices will be displayed at checkout based on the products and delivery address provided.

Delivery times are estimates and are not guaranteed.

Typical delivery times after dispatch are:

Standard Delivery: approximately 2–4 working days
Tracked/Express Delivery: approximately 1–2 working days where available

Delivery times may vary depending on the courier, destination and circumstances outside our reasonable control.

3. HIGH-VALUE ITEMS

For higher-value products such as mobile phones, tablets, laptops, games consoles and other electronic equipment, we may use a tracked and/or signed-for delivery service.

We may require a signature or other delivery confirmation for certain orders.

This helps us protect both the customer and our business against loss or unauthorised delivery.

4. DELIVERY ADDRESS

Please make sure that your delivery address is correct and complete before placing your order.

Once an order has been dispatched, it may not be possible to change the delivery address.

Jon's Tech Repair Centre cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

5. TRACKING

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the courier.

Please use the tracking information provided to monitor the progress of your delivery.

6. DELIVERY DELAYS

We will make reasonable efforts to ensure your order is dispatched within the stated timeframe.

However, once an order has been handed to the delivery carrier, delays can occur that are outside our control.

These may include:

Courier delays
Severe weather
Postal disruption
Strikes or industrial action
Incorrect or incomplete delivery information
Public holidays
High-volume periods
Events outside our reasonable control

If your parcel appears to be delayed, please contact us and we will assist where possible.

7. LOST OR MISSING ORDERS

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate with the delivery provider.

We may require you to confirm your delivery details and provide any information reasonably necessary to assist with the investigation.

Where an order is confirmed as lost in transit, we will deal with the matter in accordance with our legal obligations and applicable consumer rights.

8. DAMAGED PACKAGES

Please inspect your parcel when it arrives.

If the packaging appears significantly damaged, please take photographs of the packaging before opening it where possible.

If the product itself has been damaged during delivery, contact us as soon as possible and provide photographs and details of the damage.

We will investigate the matter and work with you to resolve it in accordance with your statutory rights.

9. INTERNATIONAL SHIPPING

At present, we do not routinely offer international delivery.

If international delivery becomes available in the future, any applicable delivery charges, customs duties, taxes and other costs will be displayed or communicated where applicable.

10. COLLECTION

Where offered, local collection may be available from:

Jon's Tech Repair Centre
2 Coleridge Square
Bridgwater
Somerset
TA6 3QA

Collection availability will depend on the individual product and will be confirmed at the time of purchase.

Customers collecting products may be required to provide appropriate identification and/or proof of purchase.

11. REPAIR ITEMS

Where a repair service requires a device to be posted to us, the customer is responsible for ensuring that the device is securely and appropriately packaged unless otherwise agreed.

Customers should remove SIM cards, memory cards and personal accessories unless they are required for the repair.

Customers should also ensure that important data is backed up before sending a device for repair.

We will provide further instructions where a repair requires a device to be sent to us.

Once a repair has been completed, return delivery arrangements and any applicable delivery charges will be communicated to the customer.